4Point

Business Process Reengineering
The demand for high performance is leading organizations to focus on streamlining their operations.
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Program & Project Management
Our PMO practice leverages industry methodologies, and processes to achieve project goals and mission.
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Operational Support & Staffing
Businesses and government agencies needing the flexibility and economy of IT Support
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Billing Analysis & Management
Over the last 14 years TCC has saved our government agencies Millions of dollars in cost
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Information Technology
Businesses and government agencies needing the flexibility and economy of IT Support
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Help Desk
Government agencies are continually challenged to do more with less, yet customer expectations are higher than ever.
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About TCC

Established in 1998, Total Customer Care (TCC), A Women & Minority Business Enterprise (WMBE), is a customer driven professional organization with operations in Washington, DC and Fairfax, Virginia.

What we Do

Total Customer Care's unique strength is providing our customers with a team of experienced consultants who have expertise in the following areas on both temporary and permanent contract bases.

Contact us

Fairfax
Phone: (703) 352-1470
Fax: (703) 352-1487

Washington
Phone: (202) 349-1440
Fax: (202) 349-1499

"When we take care of our client's customer, our client will take good care of TCC."

Development

Total Customer Care (TCC) is a woman owned, small disadvantaged minority owned business enterprise. TCC has been in business for 15 years originally established as McDuffy & Associates LTD and now doing business as (dba) Total Customer Care.

TCC is a customer-driven professional organization headquartered in our nation's capital, Washington DC, with offices also in Fairfax Virginia. We provide a wide range of services and capabilities to meet the growing telecommunications, information technology program. Project management and other support requirements of our clients.
TCC provide solutions to increase your organization's efficiency, productivity and Customer Service. We team with your professionals to analyze your existing operations, formulate a strategic plan, develop and implement solutions to achieve your goals.

At TCC we believe that "When we take care of our client's customer, our client will take good care of TCC." This focus has allowed TCC to flourish and we now hold several contracts with Fortune 100 companies and government.

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IT Solutions

Knowledge Management

Total Customer Care is able to deliver consistent positive results because we hire consultants that have specific skill sets that are tailored to a customer's requirements.

Call Center Planning and Design

Total Customer Care will plan, design and/or manage activities to reduce both service and sales costs, maximize productivity, and improve delivery performance in new and existing call centers.